Regulations
Terms and Conditions Little Dragon online store
Good morning!
In order for us to better communicate with each other, I have prepared some necessary information, clarifying and dispelling some doubts about dragon shopping. I am glad that you are creating this community together with me.
So much in a word of introduction, now it’s time for the formalities. To begin with, our full registration details as store administrator and seller: Little Dragon Żaneta Ogonowska, NIP: 742-218-98-51, ul. Strzelców 1a/10 81-586 Gdynia
Below you will find the regulations, which include information such as. about how to place an order leading to the conclusion of a contract, details on the implementation of the concluded contract, forms of delivery and payment available in the store, the procedure for withdrawal from the contract, or the complaint procedure.
If you have any comments, questions, concerns, we are at your service at office@littledragon.com.pl
Greetings and happy shopping Zana, Little Dragon.
§ 1 Definitions
For the purposes of these regulations, the following meanings of the following terms are adopted: 1) Buyer – a natural person, a legal entity or a crippled legal entity, 2) Consumer – a natural person who enters into a sales contract with the Seller that is not directly related to his/her business or professional activity; a Consumer is also a Buyer, 3) POCK – a natural person who enters into an agreement with the Seller directly related to his/her business activity, when the content of this agreement shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity; POCK is also the Buyer, 4) Regulations – these regulations, available at https://littledragon.com.pl/regulamin 5) Store – an online store operating at the following address https://littledragon.com.pl/sklepSeller – : Little Dragon Żaneta Ogonowska, NIP: 742-218-98-51, ul. Strzelców 1a/10 81-586 Gdynia
6) § 2 Preliminary provisions
(1) Through the Store, the Seller conducts retail sales, while providing electronic services to Buyers. Through the Store, the Buyer can purchase products highlighted on the pages of the Store. (2) The Regulations define the terms and conditions of use of the Store, as well as the rights and obligations of the Seller and Buyers. (3) In order to use the Store, including, in particular, to make a purchase in the Store, it is not necessary for the computer or other device of the Buyer to meet special technical conditions. Sufficient are: 1) Internet access, 2) standard operating system, 3) a standard web browser, 4) having an active e-mail address. (4) The buyer may not purchase from the Store anonymously or under a pseudonym. (5) It is forbidden during the use of the Store to provide content of an unlawful nature, in particular by sending such content via forms available in the Store. 6. all prices of products listed on the pages of the Store are gross prices.§ 3 Services provided electronically
(1) Through the Store, the Seller provides electronic services to the Buyer. (2) The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Store leading to the conclusion of a contract with the Seller. Placing an order is possible without having an account in the Store. (3) If the Buyer chooses to create an account in the Store, the Seller also provides the Buyer with an electronic service of creating and maintaining an account in the Store. The account stores the Buyer’s data and the history of orders placed by the Buyer in the Store. The Buyer logs into the Account using his e-mail address and a password defined by him. (4) Creating an account in the Store is done by checking the appropriate checkbox in the process of placing an order or completing a stand-alone account registration form available in the Store. The buyer can delete the account at any time from the account management panel or by sending the appropriate request to the Seller. Deletion of the account will not delete information about orders placed using the account, which information the Seller will keep until the expiration of the statute of limitations for claims under the contract concluded through the Store / for the entire period of operation of the Store, unless earlier the Buyer objects to the storage of this information, and the Seller does not have an overriding interest in its storage . 5. If the Buyer decides to subscribe to the newsletter, the Seller also provides the Buyer with an electronic service consisting of sending the Buyer e-mails containing information about news, promotions, products of the Seller. Subscribing to the newsletter is done by completing and submitting the newsletter subscription form or by checking the appropriate checkbox in the ordering process. The Buyer may unsubscribe from the newsletter at any time by clicking on the unsubscribe button visible in each message sent as part of the newsletter or by sending an appropriate request to the Seller.y. 6 Services are provided electronically to the Buyer free of charge. However, sales contracts concluded through the Store are chargeable. (7) In order to ensure the security of the Buyer and the transmission of data in connection with the use of the Store, the Seller shall take technical and organizational measures appropriate to the degree of security threat to the services provided, in particular, measures to prevent the acquisition and modification of personal data by unauthorized persons. 8 The Seller shall take measures to ensure the full proper functioning of the Store. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Store. 9. any complaints related to the functioning of the Store, the Buyer can report via e-mail to the e-mail address office@littledragon.com.pl. In the complaint, the Buyer should specify the type and date of occurrence of irregularities related to the functioning of the Store. The Seller will consider all complaints within 30 days of receipt of the complaint and will inform the Customer of its resolution to the e-mail address of the complainant.§ 4 Placing an order
1. The buyer can place an order either as a registered customer or as a guest. (2) A registered customer is a Buyer who has an account in the Store. The buyer can create an account by checking the appropriate checkbox in the ordering process or by completing a stand-alone account registration form available in the Store. (3) If the Buyer has an account in the Store, he should log into it before placing an order. Logging in is also possible during the ordering process by clicking on the link available within the displayed message. (4) Placing an order is done by filling out the order form after adding the products of interest to the Buyer to the shopping cart. In the form, it is necessary to provide the data necessary to complete the order. At the stage of placing an order, there is also a choice of delivery method for the ordered products and a choice of payment method for the order. The condition for placing an order is acceptance of the Terms and Conditions, with which the Buyer should first familiarize himself. If there is any doubt about the Terms and Conditions, the Buyer may contact the Seller. 5 The ordering process is completed by clicking on the order finalization button. Clicking on the button finalizing the order constitutes a declaration of intent by the Buyer leading to the conclusion of a sales contract with the Seller , (6) If the Buyer has chosen online payment when placing an order, after clicking on the order finalization button, he will be redirected to a payment gateway operated by a third-party payment operator to make payment for the order. If the Buyer has chosen to pay by bank transfer, after clicking on the button to finalize the order, he will be redirected to the Store’s page with the order confirmation and instructions for making payment. Payment for the order should be made within 24 hours from the conclusion of the contract. (7) In the order form, the buyer must provide true personal information. The buyer is responsible for providing false personal information. The Seller reserves the right to suspend the execution of an order in a situation where the Buyer has provided false data or where the data raises reasonable doubts about the accuracy of the Seller. In such a case, the Buyer will be informed by phone or e-mail of the Seller’s concerns. In such a situation, the buyer has the right to explain any circumstances related to the verification of the veracity of the data provided. In the absence of data allowing the Seller to undertake contact with the Buyer, the Seller will provide any clarification after the Buyer has undertaken contact. (8) The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their truthfulness and correctness, although he has such a right in accordance with paragraph. 7 above.§ 5 Delivery and payment
(1) Available to choose the method of delivery of the order is described on the site of the Store and is presented to the Buyer at the stage of placing the order. The cost of delivery of the order shall be borne by the Buyer, unless otherwise indicated by the Seller on the Store’s website. The seller has the right to decide to divide the order into several separate shipments at no additional cost to the buyer. (2) The available methods of payment for an order are described on the Store’s website and are presented to the Buyer at the stage of order placement. 3 Electronic payments, including payment card payments, are handled by Przelewy24 . 4. If the Buyer has requested an invoice, it will be delivered to the Buyer electronically, to the e-mail address provided in the order form.a.§ 6 Order execution
(1) The execution of the order consists in completing the ordered products, packing them for delivery to the Buyer and sending the shipment to the Buyer in accordance with the form of delivery of the order selected by the Buyer. (2) The order is considered completed at the time of shipment to the Buyer (entrusting the shipment to a carrier engaged in transportation). (3) The lead time is always indicated with each product. Ordered products should be released to the Consumer within 30 days, unless a longer period is clearly indicated by the Seller in the product description. In such a situation, by placing an order, the Buyer agrees to a longer lead time resulting from the product description. (4) If the Buyer has ordered products with different lead times indicated, the binding for the Seller is the longest lead time of all products included in the order, but the Seller may propose to divide the order into several independent shipments to accelerate the lead time for some products.§ 7 Withdrawal from the contract of the Consumer or POCK
(1) A consumer or POCK who has entered into a remote contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items
(2) To withdraw from the contract, the Consumer or POCK must inform the Seller of his decision to withdraw from the contract by an unequivocal statement – for example, a letter sent by mail or e-mail.
(3) The consumer or POCK may use the model withdrawal form, available at https://littledragon.com.pl/formularz_odstapienia however, it is not mandatory.
(4) In order to comply with the withdrawal period, it is sufficient for the Consumer or POCK to send information on the exercise of the Consumer’s or POCK’s right of withdrawal before the expiry of the withdrawal period.
(5) The consumer or POCK is obliged to return the product to the Seller or give it to a person authorized by the Seller to pick it up immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller offered to pick up the item himself. To meet the deadline it is sufficient to send the product back before the deadline.
(6) The consumer or POCK shall bear the direct costs of returning the item.
(7) In the event of withdrawal from the contract, the Seller shall return to the Consumer or POCK all payments received from the Consumer or POCK, including the cheapest cost of delivery of the products available in the Store (if the cost was paid by the Consumer or POCK) immediately, and in any case no later than 14 days from the date on which the Seller was informed of the exercise of the right of withdrawal. Refunds will be made using the same means of payment that were used by the Consumer or POCK in the original transaction, unless the Consumer or POCK expressly agreed otherwise. In any case, the Consumer or POCK will not incur any fees in connection with the form of payment return.
(8) If the Seller has not offered to collect the item from the Consumer or POCK itself, the Seller may withhold reimbursement of payments received from the Consumer or POCK until it receives the item back or the Consumer or POCK provides proof of return, whichever event occurs first.
(9) The consumer or POCK shall be liable for any diminution in the value of the product resulting from the use of the product beyond what is necessary to ascertain the nature, characteristics and functioning of the product.
§ 8 Liability for defects
(1) The Seller is obliged to provide the Buyer with a product free of defects, subject to paragraph. 3 below.
(2) The Seller shall be liable to the Buyer if the sold product has a physical or legal defect (warranty for defects), subject to paragraph. 3 below.
3. The warranty for defects is excluded for Buyers other than the Consumer or POCK
(4) If the sold product has a defect, the Buyer may:
1) demand replacement of the product with a defect-free one,
2) demand removal of the defect,
3) make a statement on price reduction,
4) make a declaration of withdrawal from the contract.
(5) If the Buyer finds a defect in the product, he should inform the Seller about it, specifying at the same time his claim related to the found defect or making a statement of appropriate content.
6 The buyer can use the complaint form, available at https://littledragon.com.pl/formularz_reklamacji , however, it is not mandatory.
7 The Buyer may contact the Seller both by regular mail and by e-mail.
(8) The Seller shall respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him by such means of communication, using which the complaint was submitted.
(9) Details of the Seller’s warranty for defects are governed by the provisions of the Civil Code (Articles 556 – 576).
§ 9 Personal data and cookies
(1) The administrator of the Buyer’s personal data is the Seller.
2 The store uses cookie technology.
3. details related to personal data and cookies are described in the privacy policy available at https://littledragon.com.pl/polityka-prywatnosci
§ 10 Intellectual property rights
(1) The Seller hereby instructs the Buyer that the content available on the pages of the Store and elements of physical products (e.g. graphic designs) may constitute works within the meaning of the Act of February 4, 1994. On copyright and related rights, the copyright of which is held by the Seller. (2) The Seller hereby instructs the Buyer that further distribution of copyrighted content by the Buyer without the permission of the Seller, except for use of the content within the framework of permitted personal use, constitutes an infringement of the Seller’s copyright and may result in civil or criminal liability.§ 11 Out-of-court ways of dealing with complaints and claims
(1) The seller agrees to submit any disputes arising in connection with the sale of goods to mediation. Details will be determined by the conflicting parties.
(2) The consumer has the opportunity to use out-of-court means of handling complaints and claims. Among other things, the Consumer has the opportunity to:
1) to apply to a permanent amicable consumer court to resolve a dispute arising from the sales contract,
2) to apply to the provincial inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Buyer and the Seller,
3) use the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
(3) More detailed information on out-of-court ways of dealing with complaints and redress, the consumer can look for on the website http://polubowne.uokik.gov.pl .
(4) The consumer can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr . The platform serves to resolve disputes between consumers and businesses seeking out-of-court settlement of disputes regarding contractual obligations arising from an online sales contract or service contract.
§ 12 Final provisions
(1) The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the Store without prejudice to the Buyer’s acquired rights, including, in particular, the terms of contracts entered into before the change.
(2) The Seller reserves the right to amend the Terms and Conditions without prejudice to the rights acquired by the Buyer under contracts concluded before the amendment of the Terms and Conditions. Buyers who have a registered user account will be informed of any change to the Terms and Conditions by sending a message to the email address assigned to the user account. If you do not accept the new Regulations, the Buyer may delete his user account free of charge.
(3) Any disputes related to contracts concluded through the Store will be considered by the Polish common court of jurisdiction over the place of permanent establishment of the Seller. This provision does not apply to Consumers and POCK, for which the jurisdiction of the court is considered under the general rules.
(4) These Regulations are effective as of 4.08.2021.
5. all archived versions of the Regulations are available for download in .pdf format – links are provided below the Regulations.
